Very clean, spacious, most staff were friendly and helpful but service at front desk and management team was poor - due to changing travel plans, we made 3 bookings with 2 room types
Upon arrival, requested to stay in the same room type (asked for cheapest one, and to forfeit the expensive one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking.
After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move, ended up staying in the room given to us after much heated argument but received no apology
Had also emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made until repeated requests
Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.
訪客用戶
家庭出遊
高級房, 1 張大床
入住於2022年07月
4.7
很棒
評價於:2022年07月19日
Room was ready on time but was upgraded rooms. Absolutely stunning space (both lobby & room)
T2KC
夫妻/情侶出遊
高級房, 1 張大床
入住於2024年08月
3.5
評價於:2024年08月20日
Very clean, spacious, most staff were friendly and helpful but service at front desk and management team was poor - due to changing travel plans, we made 3 bookings with 2 room types
Upon arrival, requested to stay in the same room type (asked for cheapest one, and to forfeit the expensive one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking.
After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move, ended up staying in the room given to us after much heated argument but received no apology
Had also emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made until repeated requests
Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.
李雲聰
家庭出遊 套房, 1 間臥室 (Double Queen)
入住於2025年01月
5.0
超讚
評價於:2025年02月02日
這是我在美國住過最好的酒店🏨
訪客用戶
夫妻/情侶出遊 高級房, 1 張大床
入住於2023年05月
4.2
很好
評價於:2023年06月26日
房間比較小,採光一般,窗戶基本看不到戶外景色,位置很方便,離中央公園很近,衞生很好,設施還可以
Diaodaren
夫妻/情侶出遊 高級房, 1 張大床
入住於2024年04月
5.0
超讚
評價於:2024年07月08日
位置非常好,酒店乾淨衞生
Yaoyaohaobaobei
家庭出遊 高級房, 1 張大床
入住於2023年06月
5.0
超讚
評價於:2023年09月08日
很好,不錯的體驗
T2KC
夫妻/情侶出遊 高級房, 2 張大床
入住於2024年08月
3.5
評價於:2024年08月20日
Very clean, spacious, most staff were friendly and helpful but service at front desk and management team was poor - due to changing travel plans, we made 3 bookings with 2 room types
Upon arrival, requested to stay in the same room type (asked for cheapest one, and to forfeit the expensive one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking.
After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move, ended up staying in the room given to us after much heated argument but received no apology
Had also emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made until repeated requests
Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.
訪客用戶
家庭出遊 高級房, 1 張大床
入住於2022年07月
4.7
很棒
評價於:2022年07月19日
Room was ready on time but was upgraded rooms. Absolutely stunning space (both lobby & room)
T2KC
夫妻/情侶出遊 高級房, 1 張大床
入住於2024年08月
3.5
評價於:2024年08月20日
Very clean, spacious, most staff were friendly and helpful but service at front desk and management team was poor - due to changing travel plans, we made 3 bookings with 2 room types
Upon arrival, requested to stay in the same room type (asked for cheapest one, and to forfeit the expensive one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking.
After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move, ended up staying in the room given to us after much heated argument but received no apology
Had also emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made until repeated requests
Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.
李雲聰
家庭出遊
套房, 1 間臥室 (Double Queen)
入住於2025年01月
訪客用戶
夫妻/情侶出遊
高級房, 1 張大床
入住於2023年05月
Diaodaren
夫妻/情侶出遊
高級房, 1 張大床
入住於2024年04月
Yaoyaohaobaobei
家庭出遊
高級房, 1 張大床
入住於2023年06月
T2KC
夫妻/情侶出遊
高級房, 2 張大床
入住於2024年08月
訪客用戶
家庭出遊
高級房, 1 張大床
入住於2022年07月
T2KC
夫妻/情侶出遊
高級房, 1 張大床
入住於2024年08月
李雲聰
家庭出遊 套房, 1 間臥室 (Double Queen)
入住於2025年01月
訪客用戶
夫妻/情侶出遊 高級房, 1 張大床
入住於2023年05月
Diaodaren
夫妻/情侶出遊 高級房, 1 張大床
入住於2024年04月
Yaoyaohaobaobei
家庭出遊 高級房, 1 張大床
入住於2023年06月
T2KC
夫妻/情侶出遊 高級房, 2 張大床
入住於2024年08月
訪客用戶
家庭出遊 高級房, 1 張大床
入住於2022年07月
T2KC
夫妻/情侶出遊 高級房, 1 張大床
入住於2024年08月